eFax Review
Online faxing is a practical solution for small offices and individuals as it offers an affordable and easy way to send faxes without the need for any bulky equipment or expensive supplies. Online faxing with eFax is very simple and straightforward and you can choose between three different ways of sending and receiving your faxes:
1. Log on to the eFax website from any Internet enabled computer and start managing your incoming and outgoing fax straightaway, without the need to download any software or set up packages.
2. Download the eFax messenger service to your home or work computer (380k) and use this comprehensive management tool to organize, send and receive faxes.
3. You can also use your own email account to send and receive faxes with eFax, and the software can be interfaced with email providers such as Yahoo, Google Mail (Gmail), HotMail and also Microsoft Outlook.
Standard Plan Features
eFax has one of the most solid reputations in the industry for reliability and a standard plan will cost you $16.95 per month and provides you with up to 130 received and 30 sent faxes. The standard plan is ideal for low level business and domestic use, and it is backed up by a strong customer care support structure so that can help you with any problems, queries or concerns you may have. The standard plan with eFax includes a number of top features such as:
• File Format Options – one of the main advantages with online faxing is that you can send a much greater variety of documents to your contacts, including color images, slideshow presentations and spreadsheets. eFax supports a huge variety of different file formats such as Word, Excel, Corel, CSV, PDF and more.
• 30 Days Free Trial – eFax offers a free trial so that customers can test the software before they sign up, and this will allow you to judge whether or not it will be suitable for your business or domestic needs without any obligation to purchase the plan afterwards.
• Multiple Faxing Options – with eFax you will not only be able to send multiple documents on the same fax by simply attaching them (like an email), but you will also be able to send the same email to multiple recipients at once, saving you a lot of time. With eFax online faxing services you can send and receive emails at the same time also, and this means an end to those annoying faxing queues inherent with old-fashioned fax machines.
• On the Move – eFax also allows you to interface mobile technology with your online faxing account, which means you can send and receive faxes to web enabled devices such as cell phones and PDAs whilst you are out of the office.
Customer Care
eFax has gained a good reputation for customer care support in the industry, and offers a ‘Live Chat’ feature so that you can talk online to a customer services representative in the real time and get quick answers to your queries. You can also email the helpdesk and they will get back to you within 24 hours with an answer.
Pricing
Although pricier than most, eFax also has good customer service, which is essential for any online fax company.